Returns & Refunds

At Court Classics Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Returning an Item

You may return most items within 30 days of receiving your order for a refund or exchange.

To be eligible for a return, items must:

Be unworn and unused.
Be in their original condition.
Have all original tags attached.
Be returned in the original packaging where reasonably possible.
Be free from marks, odours, pet hair or damage.

We reserve the right to refuse returns that do not meet these conditions.

How to Return Your Order

To initiate a return, please contact our Customer Care team at:
Email: returns@courtclassics.co

Please include:

Your order number
Your name
The item(s) you wish to return
The reason for your return

We will provide instructions on how to return your item.

Please do not send items back without contacting us first, as this may delay the processing of your return.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days. Depending on your payment provider, it may take a little longer for the funds to appear in your account.

Original delivery charges are non-refundable unless the item is faulty or we have made an error with your order.

Exchanges

If you would like a different size or colour, please contact us as soon as possible. Exchanges are subject to stock availability. If your requested item is unavailable, a refund will be issued instead.

Faulty or Incorrect Items

We sincerely apologise if you receive a faulty, damaged or incorrect item. Please contact us within 14 days of receiving your order and include photographs where possible.

Where an item is confirmed to be faulty, we will arrange an appropriate remedy, which may include:

A replacement
A repair (where appropriate)
A full refund

Your statutory consumer rights are not affected.

International Returns

Customers outside the United Kingdom are responsible for arranging and paying return postage unless the item is faulty or incorrectly supplied.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Any customs duties or taxes paid at the time of import are generally non-refundable by Court Classics Ltd and should be reclaimed directly from your local customs authority where applicable.